Effective Date: March 28, 2025

Polished CRM

2613 Warkworth Lane, College Station, TX 77845

Email: [email protected]

Phone: 979-399-8990

1. Introduction

Polished CRM ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information, particularly in relation to our online marketing services and any communications conducted through SMS and other A2P (Application-to-Person) channels. By accessing or using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect information from you in several ways, including:

A. Personal Information:

Name

Email address

Phone number

Business name and address

Payment details (if applicable)

B. Usage and Device Information:

IP address

Browser type

Device identifiers

Interaction logs with our platform or SMS messages

C. SMS Communication Data:

Opt-in status

Delivery receipts

Interaction with SMS messages (such as replies or click-throughs)

3. How We Use Your Information

We use your information to:

Provide and manage our CRM and marketing services

Send promotional messages (only with your consent)

Send service-related messages such as appointment reminders, confirmations, or updates

Improve our platform and communication effectiveness

Comply with legal and industry requirements, including A2P messaging regulations

4. A2P Messaging and Consent

Polished CRM follows all applicable A2P messaging guidelines under the CTIA, TCPA (Telephone Consumer Protection Act), and carrier requirements.

Consent Requirements:

You must explicitly opt in to receive SMS communications from us or our clients.

Opt-in can be collected via web forms, keyword responses, or written agreements.

Opting Out:

You can opt out of receiving SMS at any time by replying STOP to any message.

For help, reply HELP, or contact us directly.

Message Frequency and Costs:

Message frequency varies based on user interaction.

Message and data rates may apply depending on your mobile carrier.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

Authorized service providers assisting with operations (e.g., email/SMS delivery services)

Legal authorities when required by law

Clients of Polished CRM, only when you've opted in to communication from those specific businesses

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes:

SSL encryption

Secure user authentication

Periodic security audits

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. SMS logs are retained in compliance with carrier and legal requirements.

8. Your Rights and Choices

You may:

Request access to your personal data

Request correction or deletion of your data

Withdraw consent to marketing communications

File a complaint with a regulatory body if you believe your data rights have been violated

To exercise any of these rights, please contact us at [Insert email or contact method].

9. Third-Party Services

Our website and services may include links to third-party tools or platforms (e.g., Google, Facebook). This policy does not govern the data practices of those parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:Polished CRM

2613 Warkworth Lane

College Station, TX 77845

Email: [email protected]

Phone: 979-399-8990